Website accessibility statement

We are committed to providing a website that is accessible to the widest possible audience, regardless of ability, capability or technology.

We routinely check the pages on to ensure that they meet our accessibility requirements. We welcome your feedback regarding the accessibility of any of our pages or services. We aim to conform to the World Wide Web Consortium's (W3C's) Web Content Accessibility Guidelines, to a double-A level.

Keyboard navigation

To adhere to web accessibility guidelines, we have:

  • provided logical and consistent navigation for keyboard users
  • linked our logo to the home page
  • implemented site search facilities

Screen reader navigation

If you are using a screen reader, you should be able to navigate through the site using the following keyboard commands:

  • H to move forwards through the page headings
  • Shift + H to move backwards through the page headings
  • 1 to navigate to the next level 1 heading (or 2 for the next level 2 heading, and so on to heading 6)
  • Shift + 1 to navigate to the previous level 1 heading (same applies for headings 2-6)
  • Insert + F5 to get a list of all form controls on the page
  • Insert + F6 to get a list of all headings on the page
  • Insert + F7 to get a list of all links on the page


Images have been given descriptive alternative text, which allows screen reader users to understand images that help understand the page content. Decorative and spacer images that we think aren't essential to understanding the content have null alternative text.

Changing the colour and font of the display

We don't currently offer any alternate colour schemes. However, you can use the controls in your browser to change the size of the text or the colour of the display.

For example, to override the website font and colour settings in Internet Explorer:

  • Open Internet Explorer by clicking the Start button, and then clicking Internet Explorer
  • Click the Tools button, and then click Internet Options
  • Click the General tab, and then click Accessibility
  • Select the 'ignore colours specified on web pages', 'ignore font styles specified on web pages', and 'ignore font sizes specified on web pages' check boxes, and then click OK twice

Assistive technologies

The following assistive technologies are compatible with the site except for areas that have accessibility limitations.

  • JAWS versions 12, 13 and 14
  • NVDA Screen Reader
  • Dragon Naturally Speaking version 11.5
  • ZoomText 9.1 Screen Magnifier

You may experience issues with older versions of these applications or other assistive technologies. If you experience any issues, contact us.

Accessibility guidelines

This site has been developed to conform to level AA of the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.0 (WCAG 2.0). These guidelines are the internationally recognised benchmark for building accessible web sites. The Web Content Accessibility Guidelines explain how to make websites more accessible for people with disabilities. Conformity to these guidelines also makes websites more user-friendly for all people.

Web Content Accessibility Guidelines on W3C website


Due to certain constraints we have had to include technologies and features that cause accessibility issues. These include:

  • Adobe PDF downloadable documents
  • Microsoft Word, Excel and PowerPoint downloadable documents
  • YouTube videos

We are working towards overcoming these limitations by improving their accessibility or by providing accessible alternatives. If you require alternative versions to our downloadable documents or if you experience any accessibility problems with our site, contact us.

Accessibility statement for the Jersey COVID Alert App

This accessibility statement explains how accessible the Jersey COVID Alert mobile application (app) is, what to do if you have difficulty using it and how to report accessibility problems with the app.

The Jersey COVID Alert app supports other public health measures which will remain in place.

We want as many people as possible to be able to use this app. We recognise and respect the wide range of people who will use the app and the need to make the app easy to use for everyone.

Adapting the content to your specific needs

The Jersey COVID Alert app is a native app built for Apple and Android devices. This means you can use the built-in accessibility settings on your phone:

AbilityNet has advice to help you make your device easier to use.

It is important for us that the app is available across communities and diverse abilities, including but not limited to those with learning disabilities, sight or visual impairments, auditory disabilities, physical disabilities or neurological disabilities.

VoiceOver functionality is in place throughout the app.

Whilst being inclusive for all, we would like to acknowledge and recognise the British Sign Language (BSL) community. We know that for some people who primarily use sign language, English is your second language. We have worked to ensure the language in the app, website and key marketing / communications material are clear and simple for all users to understand including those who are non-native English speakers.

The app content has been translated into four other languages:

  • Bulgarian
  • Polish
  • Portuguese
  • Romanian

There is a video that outlines all the features of the app this can be accessed here and a demo of the app and how to use it which is able to be accessed.

We use SignVideo service for online interpretation using sign language. Find out about SignVideo service on and how to access it.

How to request content in an accessible format

If you need information about the Jersey COVID Alert app in a different format such as accessible PDF, large print, easy read, audio recording or Braille, email and we'll get back to you as soon as we can.

Technical information about accessibility in the Jersey COVID Alert app

The app has been designed to meet Level AA criteria in the Web Content Accessibility Guidelines (WCAG) version 2.1 as much as possible. Some of the guidelines are open to interpretation or are difficult to implement in a mobile application. We have documented three aspects where the app does not meet the standard in some way.

These are:

1. Animation

The radar animation on the Exposure alerts (home) page does not fully meet WCAG Criterion 2.2.2 (Pause, Stop, Hide) because it has no pause or stop button and continues beyond 5 seconds.

Mitigation: The home screen animation represents essential functionality to ensure the user understands exposure alerts are on and working. It can be deactivated via the motion settings in the device operating system.

In iOS this is done via Settings > Accessibility > Motion > Reduce Motion.

In Android open the Settings app > Accessibility > Display > Remove Animations.

2. Consistent navigation

Some screens use buttons that are fixed in place so that they are always visible, whereas some are not fixed in place. This inconsistency might impact conformance with WCAG Criterion 3.2.3 (Consistent Navigation).

Mitigation: The positioning of buttons has been consistently placed in location on each screen as far as possible. Some buttons have not been fixed in place to ensure users have access to important content before they act.

Screen readers read all content on the screen from top to bottom. Where a button is always visible it will be read out last.

3. Logo contrast

The text and Jersey crest on the orange app logo may not be visible to some users who require high colour contrasts.

Mitigation: the logo appears in only one place where it is linked to essential functionality  as an app icon on your device. The icon always has accompanying text to explain its purpose. The logo also appears on two screens in the app where it has no functionality other than artistic, on the splash screen and age check screen.

How we tested the Jersey COVID Alert app

The Jersey COVID Alert app for Apple and Android devices was last tested specifically for accessibility on 7 October 2020.

The Jersey COVID Alert app was tested by a test base of users and the Government of Jersey's Web Services Team on 25 September 2020.

What we're doing to improve accessibility

We are continuously looking to improve the design and usability of the app. We are guided by user research and will have focused test groups to develop the app accessibility further. We also welcome your feedback and thoughts.

Reporting accessibility problems in the Jersey COVID Alert app

We are always looking to improve the accessibility of this app. If you find any problems that are not listed on this page, or think we're not meeting accessibility requirements, then email to report the problem.

This statement was prepared on 7 October 2020. It was last updated on 7 October 2020.