What to do if you get an Exposure Alert
If there is an Exposure Alert when you open the app, you are likely to have been in close proximity with someone who has COVID-19.
The Jersey Contact Tracing Team will call you if you have opted to share your mobile phone number with the app. They will advise you on what to do next and provide you with specific guidance for your personal situation.
If you have not shared your mobile phone number with the app, call the Coronavirus Helpline on +44 (0)1534 445566. They will take your details so our Contact Tracing Team can let you know what to do next and arrange a test if necessary.
If there is no alert when you open the app, the app has not detected an exposure to someone with COVID-19 and you don’t need to worry.