Why use the app

The Jersey COVID Alert is a free app for your mobile phone. The app uses Bluetooth to alert you if it detects that you have been in proximity with another app user who has recently discovered that they have COVID-19.

Using the Jersey COVID Alert app will help to contain coronavirus outbreaks by interrupting the chain of transmission. The app is designed to support existing Jersey public health measures and will help us to protect each other by slowing the spread of COVID-19.

Help keep our community safe and use the app.

Exposure Alerts to protect you and others

The app will alert you if it detects that you have been in close proximity with another app user who has been diagnosed with COVID-19 so you can avoid infecting other people. You can also get help sooner, reducing the chance of seriouscomplications.

If it's you that’s diagnosed with COVID-19, you’ll be able to anonymously warn the people you have recently been in proximity with, so that they can take action to protect themselves, their families and friends.

Phone call

Contract tracing

The Contact Tracing Team are tasked with finding people who may be at risk from coronavirus because they have been in proximity with someone who has COVID-19. The team spends considerable time assisting those with COVID-19 to fully recall all the close contact events they may have had, and in many cases the person is not able to remember everyone or may not know everyone personally.

By using the app you can automatically alert anyone who has been in close proximity with you much faster, allowing them to take action to protect themselves and others sooner.

If you have been near someone with COVID-19 for long enough you can be alerted via the app and automatically referred to the Contact Tracing Team who will provide you with guidance on what to do next.

What to do if you get an Exposure Alert

If there is an Exposure Alert when you open the app, you are likely to have been in close proximity with someone who has COVID-19.

The Jersey Contact Tracing Team will call you if you have opted to share your mobile phone number with the app. They will advise you on what to do next and provide you with specific guidance for your personal situation.

If you have not shared your mobile phone number with the app, call the Coronavirus Helpline on +44 (0)1534 445566. They will take your details so our Contact Tracing Team can let you know what to do next and arrange a test if necessary.

If there is no alert when you open the app, the app has not detected an exposure to someone with COVID-19 and you don’t need to worry.

Exposure alert

Protecting your privacy

The app does not know your identity or the identities of anyone you may have been in proximity with.

If you receive an Exposure Alert, you’ll not know who the person with COVID-19 is, or where you came into contact with them. You'll just know that you were close enough (within 2 metres) for more than 15 minutes, for there to be a risk that you could have been exposed to the virus.

No information about your contact events is shared with anyone else.

  1. It’s always your choice to use the app or not
  2. you choose what information you want to share
  3. you’re never asked for your name, age, address, or email address
  4. you’ll remain anonymous and other app users won't know who you are

Read more about how the app protects your privacy

Another tool to help keep our community safe

The Covid Alert app is another way to help prevent outbreaks, it supports the other public health measures in place in Jersey.

It's still important to:

  1. keep a safe 1 metre distance from others
  2. wash your hands properly and often
  3. cover your mouth when you cough or sneeze
  4. wear face coverings when you can't physically distance
  5. Contact your GP if you have any concerns about your own health and wellbeing
  6. Get tested if you have symptoms or have been in close contact

If you can’t use the app

There are several scenarios where you may not be able to use the app:

  1. if you don’t have a smartphone
  2. if your smartphone can’t support the latest versions of Android and iOS
  3. if you’re under 16
  4. if you’re not able to carry your device while around others

If this applies to you, don’t worry. The app is just one part of the public health measures in place to keep our community safe.

The Jersey Contact Tracing Team will support you whether you use the app or not.

We hope future versions of the app will make it accessible to more people and will continue to look at new solutions.

Download the app today

  1. Download the app from your usual app store
  2. Decide settings and permissions
  3. Play your part in slowing the spread of coronavirus and helping to protect our community